Last updated: 5 November 2026

1. Who we are

This Privacy Policy explains how Generative Design Solutions Middle East FZCO (“GDSME”, “we”, “us”, “our”) collects, uses and protects personal data when you visit www.gdsmiddleeast.com (the “Website”) or contact us through it.

GDSME is a free zone company registered in the Dubai Silicon Oasis, Dubai, United Arab Emirates. Our registered office is Office Suite 2010, 20th Floor, SIT Tower, Dubai Silicon Oasis, PO Box 455258, Dubai, UAE.

GDSME is responsible for personal data collected through the Website. Our Saudi Arabian affiliate, Generative Solutions Trading Company, Q1-14, The Business Quarter, King Faisal Road, Al Khalidiyyah Al Janubiyyah, Dammam 32221, Saudi Arabia, may also handle enquiries from customers in the Kingdom of Saudi Arabia.

2. What this policy covers

This policy applies to personal data collected through the Website, including our enquiry, demo request and quotation forms and our campaign landing pages.

The Website does not sell products or services online. All purchases of software licences, training and consulting are made offline, under a separate quotation or agreement. Those agreements, and the licence terms of the relevant software vendors, govern any personal data processed in the course of supplying products and services.

We handle personal data in line with applicable data protection laws, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and, where it applies, the Saudi Arabian Personal Data Protection Law.

3. Information we collect

Information you give us. When you complete a form on the Website, we collect:

• Full name
• Work email address
• Phone or WhatsApp number
• Company name
• Country
• The type of request (for example, demo, quotation or callback) and the products you are interested in
• Any message you choose to include
• Your consent to be contacted

You may also give us information when you email, call or message us on WhatsApp.

Information collected automatically. When you visit the Website, we and our service providers may collect:

• The page you submitted a form from, and campaign details in the link you followed (such as UTM source, medium and campaign)
• Technical data, such as IP address, browser type, device type and pages visited
• Information collected through cookies and similar technologies (see section 8)

We do not ask for sensitive personal data, such as health, religious or biometric information, and we ask that you do not include it in form messages.

The Website does not offer user accounts, logins or registration, so we do not collect usernames or passwords.

4. How we use your information

We use the information you submit only to respond to you and follow up on your enquiry. This includes:

• Calling, emailing or messaging you about your request
• Arranging product demonstrations, workflow consultations and onboarding sessions
• Preparing and sending quotations
• Answering questions about our products, training and services
• Keeping a record of your enquiry and our communications

We also use information collected automatically to:

• Understand which campaigns and pages bring enquiries, so we can improve the Website and our marketing
• Keep the Website secure and protect it from spam and misuse

Where you have agreed to it, we may also send you information about relevant products, training and events. You can opt out at any time using the unsubscribe link in our emails or by contacting us.

We do not sell your personal data, and we do not use it for automated decision-making that has legal or similarly significant effects on you.

5. Our legal basis

We process your personal data on the following grounds:

• Consent: you agree to be contacted when you submit a form. You can withdraw consent at any time.
• Steps before a contract: responding to requests for demos and quotations you have asked for.
• Legitimate interests: running, securing and improving the Website and understanding how our marketing performs, where those interests are not overridden by your rights.
• Legal obligations: where we must keep or disclose information to comply with the law.

6. Who we share your information with

We share personal data only as needed for the purposes above:

• Our group companies: Generative Solutions Trading Company in Saudi Arabia, and our back-office engineering and support team in India, so the right team can respond to your enquiry.
• Software vendors: where needed to prepare a quotation, register a licence or arrange vendor-led training or onboarding (for example, Dassault Systèmes or PROKON). We share only what is needed for your request.
• Service providers: companies that host the Website, provide email and communication tools, or provide analytics and advertising services, acting on our instructions.
• Authorities: where required by law, court order or a regulator.

We do not sell or rent personal data to anyone.

7. International transfers

GDSME operates in the UAE, Saudi Arabia and India, and some of our service providers may store data in other countries. Your information may therefore be transferred outside the country where you are located.

When we transfer personal data, we take steps required by applicable law to keep it protected, such as transferring only within our group or to trusted providers bound by confidentiality and data protection obligations.

8. Cookies and similar technologies

Cookies are small files stored on your device when you visit a website. We use them to make the Website work and to understand how visitors use it.

Some of these cookies are set by third-party analytics and advertising providers, which may process information about your visit under their own privacy policies.

You can block or delete cookies through your browser settings. Blocking some cookies may affect how the Website works, but you can still contact us by email or phone.

9. How long we keep your information

We keep enquiry and lead information for as long as needed to respond to you and follow up, and for up to 24 months after our last contact with you, unless you ask us to delete it sooner. If you become a customer, your information is kept under the terms of your agreement with us and for any period required by law.

10. How we protect your information

We use reasonable technical and organisational measures to protect personal data, including access controls on form submissions, secure (HTTPS) connections and limiting access to staff who need it to handle your enquiry. No method of transmission over the internet is completely secure, but we work to protect your information and will act promptly if a security incident occurs.

11. Your rights

Subject to applicable law, you have the right to:

• Ask for a copy of the personal data we hold about you
• Ask us to correct inaccurate or incomplete data
• Ask us to delete your data
• Ask us to restrict or stop processing your data, including for marketing
• Withdraw your consent at any time, without affecting processing already carried out
• Ask us to transfer your data to another organisation, where technically possible

To exercise any of these rights, email info@gdsmiddleeast.com with the subject line “Privacy request”. We may need to verify your identity, and we will respond within the time required by law.

If you are not satisfied with our response, you may complain to the relevant data protection authority, such as the UAE Data Office or, in Saudi Arabia, the Saudi Data and Artificial Intelligence Authority (SDAIA).

12. Children

The Website is intended for businesses and professionals. It is not directed at anyone under 18, and we do not knowingly collect personal data from children.

13. Links to other websites

The Website links to third-party websites, such as software vendor sites. We are not responsible for their privacy practices, so please read their policies.

14. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was last updated.

15. Contact us

Generative Design Solutions Middle East FZCO Office Suite 2010, 20th Floor, SIT Tower Dubai Silicon Oasis, PO Box 455258 Dubai, United Arab Emirates

Email: info@gdsmiddleeast.com Phone: +971 4 547 8080

For enquiries in Saudi Arabia: Generative Solutions Trading Company, Q1-14, The Business Quarter, King Faisal Road, Al Khalidiyyah Al Janubiyyah, Dammam 32221, Saudi Arabia. Phone: +966 50 317 7986